Voice & Omnichannel“
“With Nebula, we now respond faster, have greater operational control across our sales and support teams, and project a much more professional image.”
AKI-ASSIST
Assistance & Insurance
Meta Tech Provider
WHATSAPP & OMNICHANNEL ATTENTION
Manage WhatsApp, calls and chat with your entire team in a single inbox
WhatsApp Business API, multiple agents on the same number, real-time supervision and AI for sales and customer service teams.
For companies with customer service or sales teams.
Multiple agents, one single number
Official WhatsApp Business API
Supervision & real-time metrics
24/7 AI Agents
Speak with a specialist
Get personalized guidance for your business communication.
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TRUSTED BY LEADING OPERATIONS ACROSS LATAM
Real operations that work better
See how companies organize customer care, telephony, and team productivity with Nebula.
High Demand Service“
“Thanks to Nebula, we strengthened patient care, achieving faster response times, better follow-up, and optimal use of our resources.”
SANAMEDIC IPS
Healthcare Network
Cloud PBX“
“Nebula transformed our PBX management, becoming an ally that brings us peace of mind, full visibility, and total operational control.”
CENTRO MAYOR
Shopping Center
17Years of experiencein enterprise communications
+10MCalls in 2025with 99.9% uptime
+40MMinutes in the cloudacross LATAM operations
IMMEDIATE VALUE
Centralize and supervise all your customer conversations
A unified omnichannel workspace designed to scale resolution speed and agent productivity.
01
Centralize your channels
WhatsApp, voice calls, and digital channels consolidated in a single organized workspace for your team.
02
Organize your team
Distribute incoming chats automatically, supervise live conversations, and monitor agent performance with real-time queues.
03
Automate with AI
Deploy 24/7 conversational AI agents to qualify leads, answer FAQs, and escalate seamlessly to human agents.
THE NEBULA METHOD
We structure your customer service flows before connecting channels
We work alongside your company to ensure smooth onboarding, tailored configuration, and continuous growth.
01
Understand
Diagnosis
We evaluate your interaction volumes, team structure, and response workflows.
02
Design
Architecture
We define queue routing, response templates, supervision dashboards, and AI rules.
03
Implement
Deployment
We integrate official WhatsApp Business lines, configure agent seats, and train your staff.
04
Support
Evolution
We provide dedicated technical support, performance tracking, and continuous automation enhancements.
FAQ
Common questions about Nebula
How long does implementation take?
Depending on your setup, initial deployment typically takes from 48 to 72 business hours. Our team assists you with numbers, routing rules, and testing so you have zero downtime.
Do I need special hardware or equipment?
No special physical equipment is needed. Nebula works entirely in the cloud from web browsers, mobile devices, desktop apps, or existing IP phones if you prefer.
Can I keep my current phone numbers?
Yes. We manage number porting and virtual numbers across multiple countries so your clients can keep calling the same familiar lines.
How does support and onboarding work?
You receive dedicated human onboarding and continuous technical support to configure flows, train your team, and adapt the platform as your business grows.
START TODAY
Ready to scale your WhatsApp & omnichannel customer service?
Connect your team in a unified inbox and boost your customer satisfaction with Nebula One.
Official WhatsApp Business APIMultiple agents on one numberDedicated human onboarding