Choose the plan for your omnichannel operation
Compare agents, channels and capacity. Select the option that fits your team and continue with your subscription request.
One Start
Small teams
For small teams that need to organize their first service channel.
- Choose 1 primary channel: Phone or WhatsApp
- 3 agents and 1 supervisor
- WhatsApp available if selected as your primary channel
- 100 campaigns and 10,000 contacts
- Recording retention: 3 months
- Assisted Go-Live: 1 week
One Pro
Growing businesses
For growing businesses that need to centralize telephony and digital service.
- Telephony and WhatsApp
- 5 agents and 1 supervisor
- 3 WABA accounts
- 200 campaigns and 15,000 contacts
- Recording retention: 6 months
- Assisted Go-Live: 15 days
One Max
Established operations and contact centers
For established operations and contact centers that need greater capacity, supervision and channels.
- Telephony, WhatsApp, Facebook and Instagram
- 10 agents and 2 supervisors
- 5 WABA accounts
- 500 campaigns and 20,000 contacts
- Recording retention: 12 months
- Assisted Go-Live: 30 days
Compare Features
| Feature | One Start | One Pro | One Max |
|---|---|---|---|
| Capacity | |||
| Primary channel included | Phone or WhatsApp (choose 1) | Telephony + WhatsApp | Telephony + WhatsApp + Facebook + Instagram |
| Agents | 3 | 5 | 10 |
| Supervisors | 1 | 1 | 2 |
| Contacts | 10,000 | 15,000 | 20,000 |
| Recording retention | 3 months | 6 months | 12 months |
| Configured campaigns ⓘ | Up to 100 | Up to 200 | Up to 500 |
| Telephony | |||
| Telephony channel | If you choose Phone | Included | Included |
| Local phone numbers included¹ | If you choose Phone | 1 | 2 |
| Outbound Calls | If you choose Phone | Prepaid Calling Balance | Prepaid Calling Balance |
| IVR and Smart ACD queues | If you choose Phone | Included | Included |
| Digital channels | |||
| WhatsApp lines ⓘ | If you choose WhatsApp | Up to 3 | Up to 5 |
| Multi-agent WhatsApp | If you choose WhatsApp | Included | Included |
| Facebook and Instagram | Not available | Not available | Included |
| Chat transfers | Not available | Included | Included |
| Automation and AI | |||
| Bots and automated workflows | Not available | Included | Included |
| Nebula Copilot | Included² | Included² | Included² |
| Chat AI agents | Included² | Included² | Included² |
| Voice AI agents | Included² | Included² | Included² |
| Conversational intelligence | Included² | Included² | Included² |
| Analytics and integrations | |||
| Analytics Center | Included | Included | Included |
| Operational reports | Included | Included | Included |
| WhatsApp reports | Not available | Included | Included |
| Power BI reporting integration | Included | Included | Included |
| Reporting API | Included | Included | Included |
| API for integration with apps and CRM ⓘ | Included | Included | Included |
| Implementation and support | |||
| Initial setup and remote training | Included | Included | Included |
| Go-Live support | 1 week | 15 days | 30 days |
| Support | Help desk and chat | Help desk and chat | Help desk, chat and phone |
Capacity+
Primary channel included
One Start
Phone or WhatsApp (choose 1)
One Pro
Telephony + WhatsApp
One Max
Telephony + WhatsApp + Facebook + Instagram
Agents
One Start
3
One Pro
5
One Max
10
Supervisors
One Start
1
One Pro
1
One Max
2
Contacts
One Start
10,000
One Pro
15,000
One Max
20,000
Recording retention
One Start
3 months
One Pro
6 months
One Max
12 months
Configured campaigns ⓘ
One Start
Up to 100
One Pro
Up to 200
One Max
Up to 500
Telephony+
Telephony channel
One Start
If you choose Phone
One Pro
Included
One Max
Included
Local phone numbers included¹
One Start
If you choose Phone
One Pro
1
One Max
2
Outbound Calls
One Start
If you choose Phone
One Pro
Prepaid Calling Balance
One Max
Prepaid Calling Balance
IVR and Smart ACD queues
One Start
If you choose Phone
One Pro
Included
One Max
Included
Digital channels+
WhatsApp lines ⓘ
One Start
If you choose WhatsApp
One Pro
Up to 3
One Max
Up to 5
Multi-agent WhatsApp
One Start
If you choose WhatsApp
One Pro
Included
One Max
Included
Facebook and Instagram
One Start
Not available
One Pro
Not available
One Max
Included
Chat transfers
One Start
Not available
One Pro
Included
One Max
Included
Automation and AI+
Bots and automated workflows
One Start
Not available
One Pro
Included
One Max
Included
Nebula Copilot
One Start
Included²
One Pro
Included²
One Max
Included²
Chat AI agents
One Start
Included²
One Pro
Included²
One Max
Included²
Voice AI agents
One Start
Included²
One Pro
Included²
One Max
Included²
Conversational intelligence
One Start
Included²
One Pro
Included²
One Max
Included²
Analytics and integrations+
Analytics Center
One Start
Included
One Pro
Included
One Max
Included
Operational reports
One Start
Included
One Pro
Included
One Max
Included
WhatsApp reports
One Start
Not available
One Pro
Included
One Max
Included
Power BI reporting integration
One Start
Included
One Pro
Included
One Max
Included
Reporting API
One Start
Included
One Pro
Included
One Max
Included
API for integration with apps and CRM ⓘ
One Start
Included
One Pro
Included
One Max
Included
Implementation and support+
Initial setup and remote training
One Start
Included
One Pro
Included
One Max
Included
Go-Live support
One Start
1 week
One Pro
15 days
One Max
30 days
Support
One Start
Help desk and chat
One Pro
Help desk and chat
One Max
Help desk, chat and phone
¹ Included numbering: local landline or mobile numbers available in Colombia, the United States, Mexico, Peru, and Argentina, subject to availability. For One Start, numbering applies only when Phone is selected as the primary channel. Numbering in other countries and other number types are available at an additional fee.
² AI features: artificial intelligence capabilities are available in all plans at no additional setup cost. AI usage is billed according to consumption. Custom configurations, developments, or integrations may incur additional fees.
Not sure which plan to choose?
Tell us how your operation works and we will help you find the plan that fits your team best.
Everything you need to run your operation
Regardless of the plan you choose, you'll always have access to the core capabilities of Nebula One.
All your channels unified
Telephony, WhatsApp and digital channels in a single platform.
Supervision and reporting
Real-time dashboards, operational reports and recording retention.
AI ready from day one
Bots, Copilot and AI agents available in every plan.
Assisted Go-Live
We accompany you from configuration through your first service day.
Frequently asked questions
Can I choose WhatsApp as the primary channel for One Start?+
Yes. One Start includes one primary channel of your choice: Phone or WhatsApp, not both at the same time. If you need both channels, One Pro is the recommended plan.
What do I need to activate WhatsApp?+
A business account that meets Meta requirements, an approved phone number and the corresponding configuration.
Does One include AI agents?+
AI agent capabilities can be enabled according to the selected plan and configuration. Usage is managed through Nebula AI Tokens.
What can AI agents do?+
They can handle calls or chats, capture information, retrieve sources, execute workflows and escalate to a person within configured rules.
Does One include bots and Copilot?+
Availability depends on the plan and configuration. Bots, Copilot and AI agents are different capabilities.
Are Meta charges included?+
No. Meta, BSP, message and template charges are billed separately when applicable.
Are telephony minutes included?+
Outbound minutes, destinations and telephony services are billed separately according to usage.
Is AI unlimited?+
No. Usage is managed through Nebula AI Tokens.
Is there a minimum commitment?+
No. Current One plans do not require a minimum commitment.
How do I choose a plan?+
We guide you according to agents, supervisors, channels, campaigns, volume and integrations.