Choose the omnichannel level your operation needs
Start with your company’s primary channel and expand your operation with telephony, WhatsApp, campaigns, human agents and artificial intelligence.
One Start
Small teams
For small teams that need to organize their first service channel.
Telephony as the primary channel
Includes:
- •Telephony as the primary channel
- •3 agents and 1 supervisor
- •No WABA accounts included
- •100 campaigns and 10,000 contacts
- •Recording retention: 3 months
- •Assisted Go-Live: 1 week
One Pro
Growing businesses
For growing businesses that need to centralize telephony and digital service.
Telephony and WhatsApp
Includes:
- •Telephony and WhatsApp
- •5 agents and 1 supervisor
- •3 WABA accounts
- •200 campaigns and 15,000 contacts
- •Recording retention: 6 months
- •Assisted Go-Live: 15 days
One Max
Established operations and contact centers
For established operations and contact centers that need greater capacity, supervision and channels.
Telephony, WhatsApp, Facebook and Instagram
Includes:
- •Telephony, WhatsApp, Facebook and Instagram
- •10 agents and 2 supervisors
- •5 WABA accounts
- •500 campaigns and 20,000 contacts
- •Recording retention: 12 months
- •Assisted Go-Live: 30 days
| Feature | One Start | One Pro | One Max |
|---|---|---|---|
| Users and operations | |||
| Agents | 3 | 5 | 10 |
| Supervisors | 1 | 1 | 2 |
| Contacts | 10,000 | 15,000 | 20,000 |
| Recording retention | 3 months | 6 months | 12 months |
| Telephony | |||
| Telephony channel | Included | Included | Included |
| Local phone numbers | 1 | 1 | 2 |
| Outbound calls | Prepaid balance | Prepaid balance | Prepaid balance |
| IVR and Smart ACD queues | Included | Included | Included |
| WhatsApp and digital channels | |||
| WABA accounts | 0 | 3 | 5 |
| Multi-agent WhatsApp | Not available | Included | Included |
| Facebook and Instagram | Not available | Not available | Included |
| Chat transfers | Not available | Included | Included |
| Campaigns | |||
| Campaigns included | 100 | 200 | 500 |
| Forms and classification | Included | Included | Included |
| Automation and AI | |||
| Bots and automated workflows | Not available | Included | Included |
| Copilot | According to configuration | According to configuration | According to configuration |
| Chat AI agents | According to configuration | According to configuration | According to configuration |
| Voice AI agents | According to configuration | According to configuration | According to configuration |
| Conversation intelligence | According to configuration | According to configuration | According to configuration |
| Reporting and integrations | |||
| Agent and campaign reports | Included | Included | Included |
| WhatsApp reports | Not available | Included | Included |
| Power BI, API and SSL | Included | Included | Included |
| Implementation and support | |||
| Initial setup and remote training | Included | Included | Included |
| Assisted Go-Live | 1 week | 15 days | 30 days |
| Support | Help desk and chat | Help desk and chat | Help desk, chat and phone |
Nebula AI capabilities can be enabled according to the selected plan and configuration. Usage is managed through Nebula AI Tokens and is not unlimited.
Bots execute predefined workflows. AI agents can maintain conversations, retrieve information and execute processes within configured rules.
Meta, BSP, messaging, template, telephony, destination, phone number and other external service charges are billed separately when applicable.
Nebula AI Tokens exclusively cover processing for enabled artificial intelligence features.
Don't know where to start?
We help you identify whether your company should start with Telephony, multi-agent WhatsApp, or a more complete omnichannel operation.
Frequently asked questions
Does One include multi-agent WhatsApp?+
It is available according to the plan and the number of contracted WABA accounts.
What do I need to activate WhatsApp?+
A business account that meets Meta requirements, an approved phone number and the corresponding configuration.
Does One include AI agents?+
AI agent capabilities can be enabled according to the selected plan and configuration. Usage is managed through Nebula AI Tokens.
What can AI agents do?+
They can handle calls or chats, capture information, retrieve sources, execute workflows and escalate to a person within configured rules.
Does One include bots and Copilot?+
Availability depends on the plan and configuration. Bots, Copilot and AI agents are different capabilities.
Are Meta charges included?+
No. Meta, BSP, message and template charges are billed separately when applicable.
Are telephony minutes included?+
Outbound minutes, destinations and telephony services are billed separately according to usage.
Is AI unlimited?+
No. Usage is managed through Nebula AI Tokens.
Is there a minimum commitment?+
No. Current One plans do not require a minimum commitment.
How do I choose a plan?+
We guide you according to agents, supervisors, channels, campaigns, volume and integrations.
Ready to transform your communication?
Join hundreds of companies that already use Nebula to scale their customer experience and sales.