Campaigns
Configure inbound and outbound campaigns, channels and automation in Nebula One.
Connect people, channels and intelligence in one operation
Configure campaigns and channels in Nebula One, equip human agents with Nebula Oper, integrate telephony through Voice and enable intelligence with Nebula AI.
The challenge for BPO and contact center operations
Multiple campaigns, clients and teams need shared context, supervision and clear rules.
Disconnected channels, conversation volumes and manual quality control limit visibility. Operations need to combine human and automated service without losing history or escalation capabilities.
Common challenges
- Multiple campaigns and clients.
- Disconnected channels.
- High conversation volumes.
- Manual supervision and quality control.
- Fragmented context and history.
- Limited information for process improvement.
The Nebula ecosystem for bpo and contact centers
Combine business telephony, omnichannel operations and artificial intelligence according to your processes.
Nebula Voice
Business cloud telephony. Extensions, IVR, recording, reports, transcription and Copilot for human agents. Autonomous AI agents are not a Voice feature.
Nebula One
Omnichannel operations. Voice, WhatsApp, chat, campaigns, human service and voice or chat AI agents with escalation rules.
Nebula AI
Cross-functional intelligence. Copilot, transcription, summaries, sentiment, topic identification, conversation intelligence and automation enabled through the corresponding solution.
Benefits for BPO and contact centers
Greater context, coordination and supervision capacity across campaigns.
Unified operations
Connect channels, campaigns and teams in one platform.
Organized work
Nebula Oper centralizes tools for human agents.
Hybrid automation
Combine human and AI agents with escalation rules.
Traceability
Retain history, forms and transfers.
Supervision
Review metrics and conversations according to enabled capabilities.
Analysis
Identify sentiment, topics and contact reasons to guide improvements.
Use cases for BPO and contact centers
Agent workspace
Nebula Oper brings together inbox, history, statuses, forms, quick replies and transfers for human agents.
Telephony
Nebula Voice provides extensions, IVR, recording and call-analysis capabilities.
Assistance
Copilot supports human agents in real time with context, writing, transcription and summaries.
Automation
Voice and chat AI agents are configured in Nebula One and escalate to people according to rules.
Conversation intelligence
Nebula AI provides sentiment, topic classification, summaries and analysis to guide supervision.
Implementation example
A more connected sales operation for mobile services in Colombia.
Mobile services sales contact center
Illustrative scenario
A contact center in Colombia manages mobile plan sales and renewal campaigns. Its agents contact prospects, present offers, record interaction details and follow up with interested customers.
What would be implemented
Nebula One to configure and manage campaigns; Nebula Voice for telephony; Nebula Oper as the workspace for human agents; and Nebula AI to provide Copilot, transcription, summaries, sentiment analysis and autonomous agents in enabled processes.
Objective: organize sales campaigns, expand service capacity and give agents and supervisors more context for every conversation.
How it works
- Nebula One organizes authorized contact lists, campaigns and dialing rules.
- Calls use the dialing mode defined for each campaign.
- An autonomous agent can provide initial service, validate interest and collect basic information.
- Interested prospects are transferred to a human advisor with available context.
- The advisor continues the sale in Nebula Oper and records the outcome using the configured form.
- Copilot can support the agent with information, summaries and suggestions during the interaction.
- Conversations can be analyzed to identify sentiment, common objections and improvement opportunities.
Expected benefits
- Sales campaigns organized on one platform.
- Greater continuity between automated and human service.
- Prospect transfers with conversation context.
- Less manual work when summarizing and classifying interactions.
- Greater visibility into objections, rejection reasons and commercial interest.
- Support for call-quality follow-up.
- Better coordination between agents and supervisors.
- Ability to adjust campaigns according to observed behavior.
The Nebula Method
A proven framework to transform your customer experience.
Assessment
01We analyze your operation
Our experts audit your current communication flows to design a customized architecture.
Assisted GoLive
02Seamless migration
We configure your PBX and omnichannel routing rules. 48h activation with no downtime.
We Got You
03Continuous support & AI training
24/7 technical support and continuous optimization of your AI agents for maximum performance.
Don't know where to start?
We help you identify the ideal plan for your company or enterprise
Ready to transform your communication?
Join hundreds of companies that already use Nebula to scale their customer experience and sales.