Campaigns
Configure inbound and outbound campaigns, channels and automation in Nebula One.
Configure campaigns and channels in Nebula One, equip human agents with Nebula Oper, integrate telephony through Voice and enable intelligence with Nebula AI.
Disconnected channels, conversation volumes and manual quality control limit visibility. Operations need to combine human and automated service without losing history or escalation capabilities.
Combine business telephony, omnichannel operations and artificial intelligence according to your processes.
Business cloud telephony. Extensions, IVR, recording, reports, transcription and Copilot for human agents. Autonomous AI agents are not a Voice feature.
Omnichannel operations. Voice, WhatsApp, chat, campaigns, human service and voice or chat AI agents with escalation rules.
Cross-functional intelligence. Copilot, transcription, summaries, sentiment, topic identification, conversation intelligence and automation enabled through the corresponding solution.
Greater context, coordination and supervision capacity across campaigns.
Connect channels, campaigns and teams in one platform.
Nebula Oper centralizes tools for human agents.
Combine human and AI agents with escalation rules.
Retain history, forms and transfers.
Review metrics and conversations according to enabled capabilities.
Identify sentiment, topics and contact reasons to guide improvements.
Configure inbound and outbound campaigns, channels and automation in Nebula One.
Nebula Oper brings together inbox, history, statuses, forms, quick replies and transfers for human agents.
Nebula Voice provides extensions, IVR, recording and call-analysis capabilities.
Copilot supports human agents in real time with context, writing, transcription and summaries.
Voice and chat AI agents are configured in Nebula One and escalate to people according to rules.
Nebula AI provides sentiment, topic classification, summaries and analysis to guide supervision.
Implementation example

A contact center in Colombia manages mobile plan sales and renewal campaigns. Its agents contact prospects, present offers, record interaction details and follow up with interested customers.
Nebula One to configure and manage campaigns; Nebula Voice for telephony; Nebula Oper as the workspace for human agents; and Nebula AI to provide Copilot, transcription, summaries, sentiment analysis and autonomous agents in enabled processes.
Objective: organize sales campaigns, expand service capacity and give agents and supervisors more context for every conversation.
A proven framework to transform your customer experience.
Our experts audit your current communication flows to design a customized architecture.
We configure your PBX and omnichannel routing rules. 48h activation with no downtime.
24/7 technical support and continuous optimization of your AI agents for maximum performance.
We help you identify the ideal plan for your company or enterprise

Join hundreds of companies that already use Nebula to scale their customer experience and sales.