Nebula AI brings together autonomous voice and chat agents, Copilot for human teams and conversation intelligence to automate processes, improve customer service and turn calls and chats into useful information.
Nebula AI is a cross-platform intelligence layer that enhances Voice and One. It can handle processes through autonomous agents, assist human teams and analyze conversations across calls, WhatsApp, web chat and other connected channels.
Handles inbound or outbound calls, talks with customers, captures information, executes workflows and transfers calls to a person when necessary.
Handles conversations across WhatsApp, web chat and digital channels, retrieves information, guides processes and transfers conversations with context.
Analyzes calls and chats to identify sentiment, intent, contact reasons, topics, commitments and signals that require follow-up.
Supports human teams with context, response suggestions, translation, writing assistance, transcription and summaries.
Helps teams prioritize and follow up using information obtained from the conversation.
Helps teams prioritize and follow up using information obtained from the conversation.
Helps teams prioritize and follow up using information obtained from the conversation.
Helps teams prioritize and follow up using information obtained from the conversation.
Helps teams prioritize and follow up using information obtained from the conversation.
Helps teams prioritize and follow up using information obtained from the conversation.
Assistance during or after service, according to the enabled capability.
Assistance during or after service, according to the enabled capability.
Assistance during or after service, according to the enabled capability.
Assistance during or after service, according to the enabled capability.
You define what AI can do, what information it can access and when it must transfer the interaction.
The AI agent handles the process within the configured rules, information sources, integrations and limits.
The human agent works with Copilot support for writing, translation, summaries and contextual information.
AI begins the interaction, collects information and transfers the conversation to a person with the available context.
Configure approved documents and information, instructions, rules and service criteria for voice and chat AI agents. This is not foundation-model training. Integration availability depends on the contracted scope, and customers are responsible for keeping supplied information current.
Specialized integrations and configurations may incur separate charges.
Each process is configured according to the defined rules, integrations, available information and escalation criteria.
Controlled workflows based on scope and the required level of supervision.
Controlled workflows based on scope and the required level of supervision.
Controlled workflows based on scope and the required level of supervision.
Controlled workflows based on scope and the required level of supervision.
Controlled workflows based on scope and the required level of supervision.
Controlled workflows based on scope and the required level of supervision.
Controlled workflows based on scope and the required level of supervision.
Nebula AI uses a shared token balance across enabled Copilot, conversation analysis and voice or chat AI agent capabilities.
A chat or WhatsApp AI agent session has a commercial duration of 24 hours per contact. Base usage is 5,000 Nebula AI Tokens and includes up to 5,000 normalized technical processing tokens.
If the session exceeds the included 5,000 technical tokens, an additional 1,000 Nebula AI Tokens are deducted for each started block of 1,000 technical tokens.
| Technical usage | Balance debit |
|---|---|
| Up to 5,000 | 5,000 tokens |
| 5,001 to 6,000 | 6,000 tokens |
| 6,001 to 7,000 | 7,000 tokens |
| 7,001 to 8,000 | 8,000 tokens |
Voice AI agents consume 650 Nebula AI Tokens per minute of artificial intelligence service. Telephony minutes, destinations, phone numbers and other channel charges are billed separately.
Nebula AI Tokens cover artificial intelligence processing. Meta, BSP, messaging, template, telephony, destination, phone number and other external service charges are billed separately when applicable.
We define objectives, channels, risks and escalation criteria.
We prepare the workflow, knowledge base, rules and integrations.
We validate conversations, train the team and make adjustments.
We monitor and improve according to the contracted scope. Specialized services may be quoted separately.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.
Yes. They can execute processes within configured rules, sources, integrations and limits. When required, they can transfer the interaction to a person.
Yes. Nebula AI supports agents for calls and digital channels, using shared information and rules when the process allows it.
It can request additional information, transfer the conversation to a person or close the workflow in a controlled way, according to its configuration.
It can generate transcripts, summaries, sentiment, intent, contact reasons, topics, commitments and follow-up signals according to enabled capabilities.
Usage is deducted from a Nebula AI Token balance according to the capability used. Terms and values for additional balances are provided in a commercial proposal.
No. Meta, BSP, messaging, template, telephony, destination and phone number charges are billed separately when applicable.
No. Nebula AI supports and automates processes within defined configurations, but results must be managed according to the required level of risk and supervision.
Join hundreds of companies that already use Nebula to scale their customer experience and sales.
