Automate conversations, support your team, and turn every interaction into useful information with artificial intelligence integrated into Nebula.
Suggested Response
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More capacity for your team. Better service for your customers.
Nebula's artificial intelligence works within your communication channels to help you serve faster, automate processes, and get more out of every interaction's information.
From assistants supporting your agents to AI agents capable of speaking by voice or chat, you can incorporate automation where it really adds value to your operation.
Your team, powered by AI
Copilot accompanies your agents during customer service to reduce repetitive tasks and facilitate faster, more consistent answers.
Your agent keeps control. Copilot helps them work better.
Optimizes writing and helps respond faster and more consistently.
Allows serving customers in multiple languages during the conversation.
Generates summaries of each interaction to facilitate follow-up and tracking.
Converts calls to text and identifies relevant information for easier follow-up.
Autonomous voice and chat conversations
Create AI agents capable of handling conversations, gathering information, and executing processes defined by your operation.
Manages inbound conversations according to the defined process.
Understands the contact reason and guides the conversation.
Asks questions and obtains necessary data during the interaction.
Accesses available information or connected systems when appropriate.
Records data, schedules, classifies, or continues the defined process.
Connects with applications and transfers the conversation to your team when necessary.
Every conversation can become useful information
Nebula's AI can analyze your operation's interactions to help you understand what is happening in calls and conversations. This allows you to move from storing conversations to understanding them and using them to make better decisions.
Generates the complete text of each conversation.
Creates automatic summaries of each contact.
Classifies and detects the most frequently discussed topics.
Evaluates tone and customer satisfaction.
Categorizes contacts by type or reason.
Identifies commitments, dates and key data.
You define what AI can do, what information it can access and when it must transfer the interaction.
The AI agent handles the process within the configured rules, information sources, integrations and limits.
The human agent works with Copilot support for writing, translation, summaries and contextual information.
AI begins the interaction, collects information and transfers the conversation to a person with the available context.
First we understand the process
We don't start by choosing a bot. We start by understanding what you want to solve.
We identify the process, the conversations, the available information, and the expected result.
We define what the AI can resolve, what information it needs, what actions it can execute, and when a person should intervene.
We validate behavior with real cases and adjust instructions, flows, and integrations.
We put the process into operation and continue adjusting it as your needs evolve.
Nebula AI is a cross-platform intelligence layer that enhances Voice and One. It can handle processes through autonomous agents, assist human teams and analyze conversations across calls, WhatsApp, web chat and other connected channels. AI doesn't work in isolation: through integrations and APIs, it connects with CRM, applications and external systems.
Handles inbound or outbound calls, talks with customers, captures information, executes workflows and transfers calls to a person when necessary.
Handles conversations across WhatsApp, web chat and digital channels, retrieves information, guides processes and transfers conversations with context.
Analyzes calls and chats to identify sentiment, intent, contact reasons, topics, commitments and signals that require follow-up.
Supports human teams with context, response suggestions, translation, writing assistance, transcription and summaries.
Here are some examples of how AI can automate and optimize your communication flows:
Handles new contacts, identifies needs, gathers information, qualifies opportunities, and routes them to the commercial team when appropriate.
Informs status, gathers payment commitments, records agreements, and routes situations that require a person's intervention.
Identifies the contact reason, gathers initial information, answers defined queries, and routes each request to the right resource.
Queries availability, schedules, confirms, cancels, or reschedules appointments and keeps the customer informed during the process.
Gathers responses, identifies relevant signals, and triggers actions when an interaction requires follow-up.
Handles requests, identifies the contact, gathers data, and delivers the necessary information to the team that will continue the process.
Tell us how it works and let's assess where artificial intelligence can help you.
Standard artificial intelligence features are available within your Nebula plan. Using these capabilities consumes Nebula AI Tokens. You can use the amount included in your plan and add more token packages whenever your operation needs them.
Included in your plan
Access the standard AI capabilities available for your service without paying an additional enablement fee.
Usage-based consumption
Every interaction or process powered by artificial intelligence uses tokens. Your plan may include an initial amount, and you can purchase additional packages whenever you need them.
Only when you need a tailored solution
Custom configurations, development, or integrations outside the standard setup may have an additional cost.
Yes. You can implement AI agents for voice or chat conversations according to the process you want to automate.
Yes. When the process requires it, they can transfer the interaction along with the context and information gathered.
Yes. Nebula has integration and API capabilities that allow processes to connect with applications, CRM, and other systems. The ability to execute a specific action will depend on the available integration.
Sales, support, collections, appointments, surveys, request reception, and many other processes that can be defined by information, rules, and actions.
Standard AI features can be available within your service with no setup charge. AI consumption is billed based on usage.
No. You can use AI to automate complete processes or as support so that your human agents can serve customers with greater context and efficiency.
Yes. Agents can be configured according to the process, information, rules, tone, and actions required by your operation. Custom configurations or integrations may incur additional costs.
Yes, when there is an integration available. We can connect Nebula with external applications via API to query or exchange the information needed for the process.
Tell us what process you want to improve and let's assess how to integrate artificial intelligence into your communication operation.
