Nebula AI
AI that helps your team deliver better customer service
Nebula brings AI into your communications operation. It gives your team more context during customer interactions and lets you configure AI Agents to handle interactions directly. Choose how AI fits your operation.
Active AI Agents
48Active Chats
Real-Time Translation
EN ⇄ ESEN • Inbound call● Live audio
“I need help updating my payment method.”
ES • Live translation✓ Copilot
“Necesito ayuda para actualizar mi método de pago.”
Sentiment Score
94%Positive
Illustrative view
TWO WAYS TO USE AI
Choose the kind of support your operation needs
Copilot and AI Agents serve different purposes. Explore each one and decide how to use them in your customer service processes.
Team Support
More context and support for your team
Copilot assists the people handling conversations. It helps them draft responses, translate calls and chats in real time, consult useful information and understand what happened in an interaction. It also helps analyze conversations to identify recurring topics, risks and opportunities to improve.
- Summaries and suggestions during customer service.
- Real-time translation of calls and chats.
- Help drafting and improving messages.
- Access to knowledge relevant to your operation.
- Analysis of calls and WhatsApp conversations.
Direct Service
Customer service with configurable AI Agents
Configure AI Agents to handle interactions based on your operational goals. They can use your knowledge resources, perform configured actions and escalate to a person when needed.
- Configurable behavior and knowledge.
- Actions connected to your processes.
- Testing before deployment.
- Escalation rules.
QUICK COMPARISON
Copilot or AI Agents?
1
Human Assistance
Copilot
Your team handles the interaction, with Copilot providing information, writing assistance and analysis.
2
Autonomous Service
AI Agents
An AI Agent handles the interaction directly within the processes and limits you configure.
These capabilities can work together. Choose how to use them based on the channel, the type of interaction and the level of human involvement you need.
PLAN AVAILABILITY
Start using AI with your Nebula plan
AI is available across all Nebula plans, including Nebula One plans. Each plan includes a complimentary usage allowance to help you get started. Additional usage is subject to the applicable commercial terms.
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
What is the difference between Copilot and an AI Agent?
Copilot assists a person who is handling an interaction and helps analyze conversations. An AI Agent can handle interactions directly according to the configuration defined for your operation.
Is AI available on every plan?
Yes. All Nebula plans, including Nebula One plans, provide access to AI and a complimentary usage allowance. Additional usage is subject to the commercial terms.
Do I need to use both solutions?
No. You can choose the capabilities that fit your customer service processes.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.
