Bring calls, WhatsApp and digital channels together in one platform. Organize customer service, streamline sales follow-up and automate processes with human agents and artificial intelligence.
Questions about products, availability, orders, deliveries, exchanges and warranties may arrive through calls, WhatsApp and other channels. When service is fragmented, context is lost and follow-up becomes difficult.
Combine telephony, omnichannel customer service and artificial intelligence to organize sales and service communications.
Business telephony. Manage calls, extensions, IVR, schedules, recordings and reports for your stores, departments or teams.
Omnichannel customer service. Centralize calls, WhatsApp, chat, campaigns, agents, forms, transfers and supervision in one operation.
Artificial intelligence for retail. Assist human agents, analyze conversations and automate processes through enabled Voice and One capabilities.
More organized service, sales and follow-up.
Distribute conversations and retain the context of every customer.
Record interactions and make it easier to continue working on opportunities.
Keep a history of requests, transfers and owners.
Use bots, AI agents and rules according to the process and required level of supervision.
Review agents, campaigns, conversations, service times and operational workload.
Expand agents, channels and capabilities as the operation requires.
Connect Nebula with CRM, e-commerce, inventory and applications through available integrations.
AI agents can support common inquiries, data capture, initial lead qualification, availability requests, order follow-up when an integration exists, exchange or warranty requests, confirmations, surveys and transfers to human agents.
A bot executes predefined options and flows. An AI agent interprets context, consults approved information, maintains conversations and executes processes within configured rules.
Available actions depend on the sources, integrations, permissions and configured rules.
Capture information, identify needs and route opportunities to the sales team.
Distribute conversations, retain history and make follow-up easier.
Organize exchange, warranty, delivery and support requests according to the company's workflow.
Retrieve or record information when an integration with the relevant commercial system exists.
Distribute conversations among teams and automate repetitive inquiries through configured rules.
Review calls, chats, service times and sentiment signals to guide quality reviews.
Nebula One was implemented to bring telephony and WhatsApp together for an e-commerce operation in Latin America.
“With Nebula One, we support our e-commerce operation in Latin America. Local numbers make it easier for customers to contact us by call or WhatsApp.”
Carla Hernández
LATAM E-commerce Director
Results reported by the client based on their internal measurements. The impact may vary depending on the operation, configuration and evaluation period.
Yes. Nebula One can organize calls, WhatsApp and other enabled channels in one operation.
Only when an approved source or integration is connected and the required permissions and rules have been configured.
No. A bot executes predefined options and flows. An AI agent interprets context and works within configured rules.
No. Voice and chat AI agents operate within Nebula One when enabled.
No. Meta, BSP, messaging, templates and telephony charges are billed separately when applicable.
A proven framework to transform your customer experience.
Our experts audit your current communication flows to design a customized architecture.
We configure your PBX and omnichannel routing rules. 48h activation with no downtime.
24/7 technical support and continuous optimization of your AI agents for maximum performance.
We help you identify the ideal plan for your company or enterprise
Join hundreds of companies that already use Nebula to scale their customer experience and sales.
