SOLUTIONS FOR RETAIL & STORES

More customers, faster sales, and organized service

Centralize calls, WhatsApp, and digital channels in a single operation. Organize customer care, speed up sales follow-up, and automate routine inquiries.

Schedule a demo Talk to an expert

Retail + Sales + Customer Care

THE CHALLENGE

Retail customers expect instant answers across multiple channels

Questions about product specs, stock, orders, deliveries, and returns arrive continuously. When channels are fragmented, sales opportunities are missed.

Scattered channels

Messages and calls handled on personal devices without unified team ownership.

Slow response times

Delayed replies directly cause prospective buyers to purchase elsewhere.

Lost sales follow-up

No central records to follow up with interested shoppers or abandoned inquiries.

Peak season bottlenecks

Holiday sales and special promotions saturate customer support teams.

Centro Mayor

Commerce, Retail & Shopping Centers

Centro Mayor

REAL CASE

Organized visitor communications and high-traffic customer care

Centro Mayor leverages Nebula to manage communication lines, visitor inquiries, and internal store coordination, providing an agile and responsive service experience.

By centralizing telephony and digital channels on Nebula, the operation gained greater visibility over service interactions, streamlining visitor assistance and tenant communication.

Solutions implemented:

Nebula Voice↗Nebula One↗Multi-channel InboxOperational Analytics

A CONNECTED OPERATION

One platform to connect store staff, sales reps, and customer care

Nebula connects store phone lines, official WhatsApp channels, and automated catalog assistance into one operation.

Communicate

Manage store phone lines, extension routing, IVRs, and headquarters communications seamlessly.

Explore Voice →→

Sell & Serve

Centralize multi-agent WhatsApp Business, chat, and social channels with team-based routing.

Explore One →→

Automate

AI agents resolve common product questions, store locations, and order status 24/7.

Explore AI →→

PRACTICAL USE CASES

How Nebula empowers commerce and retail operations

Organize conversations from product discovery to post-sales support.

WhatsApp Business01

Multi-agent WhatsApp for sales teams

Allow multiple sales reps to reply from one official WhatsApp line with conversation assignment.

AI 24/702

24/7 AI for routine retail inquiries

Provide instant answers regarding branch hours, store addresses, catalog links, and purchase policies.

Telephony03

Centralized store phone extensions

Route customer calls directly to the nearest physical branch or regional customer support hub.

Post-sales04

Traceable post-sales & warranty requests

Track warranty claims, delivery updates, and exchanges with structured customer history.

Sales05

Sales follow-up & re-engagement

Empower advisors to re-engage prospective shoppers and resolve purchasing hesitations quickly.

Analytics06

Retail analytics & agent workload tracking

Review response times, conversation volumes by store, and peak customer demand periods.

OPERATIONAL FLEXIBILITY

Human, automated, or combined retail service

Balance automation speed with personalized advisor attention to maximize conversion.

Sales Advisors

Human reps guide high-ticket purchases, advise on custom orders, and build customer relationships.

Automated IA

AI handles routine questions, store locator queries, and initial contact classification 24/7.

Hybrid Handoff

AI greets the shopper, validates product interest, and connects with an available store advisor.

Learn more about Nebula AI →→

Nebula Method

The Nebula Method

We understand your operation

From understanding your operation to building a solution that evolves with you.

We understand your operation

Assessment

We analyze channels, flows, volume, and contact points to identify what to centralize, automate, or enhance with AI.

We build the solution with you

Design & Implementation

We configure PBX, omnichannel routing, bots, AI, automations, and integrations according to detected needs.

You take control

Assisted Autonomy

We train your team to manage and evolve the operation. Nebula remains available whenever you need support or optimization.

FAQ

Frequently Asked Questions about Retail & Stores

Can our physical stores have dedicated extensions?

Yes. Nebula Voice allows each physical branch to have its own internal extension and direct routing rules.

Can multiple sales reps respond from the same WhatsApp number?

Yes. Nebula One provides a multi-agent inbox where chats are assigned to reps without message collisions.

Can AI answer questions outside store opening hours?

Yes. An AI agent can provide catalog links, address details, and store hours 24 hours a day.

Can Nebula integrate with our e-commerce or CRM platform?

Yes. Nebula supports API and webhook integrations to sync customer details and order records.

How does Nebula help reduce abandoned sales inquiries?

By alerting agents to unassigned conversations, keeping interaction history, and enabling quick re-engagement.

Can we track advisor response times during promotions?

Yes. The analytics module provides detailed reports on response latency, resolved chats, and agent workload.

NEXT STEP

Connect your retail communication, accelerate sales, and delight shoppers

Let's review how Nebula can unify your store telephony, WhatsApp channels, and sales team in one operation.

Schedule a demo Talk to an expert