Business number
Organize company calls without relying on personal phone numbers.
Professionalize customer service from your very first client
Organize calls and conversations with a solution that can grow with you, without building complex infrastructure from day one.
The challenge for growing companies
A small team needs to serve, sell and follow up without losing control.
Personal phone numbers, scattered conversations and missing history make continuity harder as volume grows. The operation needs to add capacity gradually while maintaining a professional experience.
Common challenges
- Small teams covering multiple roles.
- Use of personal phone numbers.
- Inquiries spread across applications.
- Missing history and follow-up.
- Limited service outside regular hours.
- Gradual growth in volume and capacity.
The Nebula ecosystem for entrepreneurs and startups
Combine business telephony, omnichannel operations and artificial intelligence according to your processes.
Nebula Voice
Business cloud telephony. Extensions, IVR, recording, reports, transcription and Copilot for human agents. Autonomous AI agents are not a Voice feature.
Nebula One
Omnichannel operations. Voice, WhatsApp, chat, campaigns, human service and voice or chat AI agents with escalation rules.
Nebula AI
Cross-functional intelligence. Copilot, transcription, summaries, sentiment, topic identification, conversation intelligence and automation enabled through the corresponding solution.
Benefits for growing companies
Start with what you need and expand gradually.
Professional presence
Use business telephony and channels from the beginning.
Organized conversations
Centralize history and sales follow-up.
Gradual capacity
Expand users, channels and features as you grow.
Optional automation
Add bots or AI agents without being required to replace your team.
Team assistance
Copilot helps write, summarize and retrieve context.
Greater visibility
Review conversations and topics to guide decisions.
Use cases for Entrepreneurs and startups
Prospects
Capture information and perform initial qualification before transferring an opportunity.
Scheduling
Record requests and schedule when an enabled integration exists.
Sales follow-up
Retain conversations and context to make continuity easier.
Assistance and automation
Copilot supports the team, while AI agents enabled in One handle processes within configured rules.
Analysis
Identify common questions, objections, topics and improvement opportunities.
Implementation example
How a startup can professionalize customer service without adding operational complexity.
Growing digital brand
Illustrative scenario
A startup sells products online and receives inquiries through WhatsApp, chat and calls. The team combines sales, support and operations, so some conversations receive no follow-up and questions about products, availability, deliveries and purchasing are repeated.
What would be implemented
Nebula One to centralize conversations and configure automated service; Nebula Voice for business telephony; Nebula Oper for the team to handle cases requiring human intervention; and Nebula AI to provide chat agents, Copilot, summaries and sentiment analysis.
Objective: organize service, answer common inquiries and allow the team to focus on conversations with greater purchase intent or requiring personal assistance.
How it works
- The customer contacts the company by WhatsApp, chat or phone.
- The AI agent identifies the reason for contact.
- It answers common inquiries using configured information.
- It collects the required data and identifies whether personalized service is needed.
- The conversation is transferred to an available team member with its context.
- The team continues through Nebula Oper with Copilot assistance.
- Conversations can be analyzed to identify common questions, sentiment and improvement opportunities.
Expected benefits
- A more professional service presence from the early stages of the business.
- Conversations organized in one operation.
- Greater continuity outside the team's regular hours.
- Consistent answers to common inquiries.
- Transfer to a person when the case requires it.
- More context for continuing sales conversations.
- Better use of the team's time.
- Ability to add capabilities gradually as the company grows.
The Nebula Method
A proven framework to transform your customer experience.
Assessment
01We analyze your operation
Our experts audit your current communication flows to design a customized architecture.
Assisted GoLive
02Seamless migration
We configure your PBX and omnichannel routing rules. 48h activation with no downtime.
We Got You
03Continuous support & AI training
24/7 technical support and continuous optimization of your AI agents for maximum performance.
Don't know where to start?
We help you identify the ideal plan for your company or enterprise
Ready to transform your communication?
Join hundreds of companies that already use Nebula to scale their customer experience and sales.