Business telephony that grows with you
Choose the capacity you need today and expand it when your operation changes. All plans include the essential tools to manage, record and control your telephony from the cloud.
Start
For small teams needing professional telephony
- 3 extensions
- 1 phone number
- Call recording
- Nebula Hub included
- All features of Nebula Voice
- 300 Nebula AI Tokens includedNebula AI Tokens allow using artificial intelligence features included in Nebula services. Consumption depends on the feature used.
- No minimum commitment
Pro
For growing teams needing more capacity
- 5 extensions
- 1 phone number
- Call recording
- Nebula Hub included
- All features of Nebula Voice
- 600 Nebula AI Tokens includedNebula AI Tokens allow using artificial intelligence features included in Nebula services. Consumption depends on the feature used.
- No minimum commitment
Business
For businesses needing more users and control
- 10 extensions
- 2 phone numbers
- Call recording
- Nebula Hub included
- All features of Nebula Voice
- 1,200 Nebula AI Tokens includedNebula AI Tokens allow using artificial intelligence features included in Nebula services. Consumption depends on the feature used.
- No minimum commitment
Compare Features
| Feature | Start | Pro | Business |
|---|---|---|---|
| Capacity and numbering | |||
| Extensions | 3 | 5 | 10 |
| Local number included in Colombia, the United States, Mexico, Peru, or Argentina. We also offer numbers in other countries at an additional fee. | 1 | 1 | 2 |
| Simultaneous inbound calls per number | 2 | 2 | 2 |
| Number portability (BYN) | ✓ | ✓ | ✓ |
| Recording retention | 3 months | 6 months | 12 months |
| Telephony and calling features | |||
| Call recording | ✓ | ✓ | ✓ |
| Virtual receptionist (IVR) | ✓ | ✓ | ✓ |
| Conference calling | ✓ | ✓ | ✓ |
| Ring groups | ✓ | ✓ | ✓ |
| Follow-me call forwarding | ✓ | ✓ | ✓ |
| Likert-scale surveys | ✓ | ✓ | ✓ |
| Custom audio prompts | ✓ | ✓ | ✓ |
| Opening hours | ✓ | ✓ | ✓ |
| Web Call | ✗ | ✗ | ✓ |
| Outgoing calls | Prepaid calling credit | Prepaid calling credit | Prepaid calling credit |
| Management and integration | |||
| Reports and statistics | ✓ | ✓ | ✓ |
| Integration API | ✓ | ✓ | ✓ |
| Subdomain and SSL | ✓ | ✓ | ✓ |
| Artificial intelligence | |||
| Nebula AI Tokens | 300 | 600 | 1,200 |
| Implementation and support | |||
| Initial setup | ✓ | ✓ | ✓ |
| Onboarding session | ✓ | ✓ | ✗ |
| User training | ✗ | ✗ | ✓ |
| Support included | Help desk | Help desk and chat support | Help desk, chat, and phone support |
Capacity and numbering+
Extensions
Start
3
Pro
5
Business
10
Local number included in Colombia, the United States, Mexico, Peru, or Argentina. We also offer numbers in other countries at an additional fee.
Start
1
Pro
1
Business
2
Simultaneous inbound calls per number
Start
2
Pro
2
Business
2
Number portability (BYN)
Start
✓
Pro
✓
Business
✓
Recording retention
Start
3 months
Pro
6 months
Business
12 months
Telephony and calling features+
Call recording
Start
✓
Pro
✓
Business
✓
Virtual receptionist (IVR)
Start
✓
Pro
✓
Business
✓
Conference calling
Start
✓
Pro
✓
Business
✓
Ring groups
Start
✓
Pro
✓
Business
✓
Follow-me call forwarding
Start
✓
Pro
✓
Business
✓
Likert-scale surveys
Start
✓
Pro
✓
Business
✓
Custom audio prompts
Start
✓
Pro
✓
Business
✓
Opening hours
Start
✓
Pro
✓
Business
✓
Web Call
Start
✗
Pro
✗
Business
✓
Outgoing calls
Start
Prepaid calling credit
Pro
Prepaid calling credit
Business
Prepaid calling credit
Management and integration+
Reports and statistics
Start
✓
Pro
✓
Business
✓
Integration API
Start
✓
Pro
✓
Business
✓
Subdomain and SSL
Start
✓
Pro
✓
Business
✓
Artificial intelligence+
Nebula AI Tokens
Start
300
Pro
600
Business
1,200
Implementation and support+
Initial setup
Start
✓
Pro
✓
Business
✓
Onboarding session
Start
✓
Pro
✓
Business
✗
User training
Start
✗
Pro
✗
Business
✓
Support included
Start
Help desk
Pro
Help desk and chat support
Business
Help desk, chat, and phone support
Not sure which plan to choose?
Tell us how your operation works and we will help you find the plan that best suits your needs.
Voice essentials, from day one
All plans include the necessary capabilities to manage your business telephony from the cloud.
Organize your calls
Extensions, IVR, groups, and schedules in one single place.
Record and track
Access calls, recordings, and reports whenever you need them.
Answer from anywhere
Manage your calls with Nebula Hub right from your computer.
Connect your operation
Integrate Nebula with your systems using our integration tools.
Frequently asked questions
How is my plan billed?+
You can choose monthly or annual payment. With the monthly plan you pay each month; with the annual one you make a single upfront payment for 12 months of service.
How long does it take for my plan to be activated?+
Once the contract is confirmed, our team starts configuring your service. Most plans can be available in a maximum of 48 business hours.
What do I need to start?+
After contracting your plan, we collect the necessary information from you to configure your service and leave it ready to operate.
Do I receive onboarding assistance during the initial configuration?+
Yes. We accompany you during the initial setup so that you can start using Nebula correctly from the very beginning.
Can I change my plan later?+
Yes. You can expand your plan whenever your operation needs more users or capacity.
What happens if I choose annual payment?+
You receive 12 months of service with the savings indicated in your plan. The annual value is billed upfront in a single payment.
Can I cancel if I no longer need the service?+
Yes. Our plans have no minimum commitment. You only need to request cancellation through the enabled channels at least 8 days before your billing date.
What are the included Nebula AI Tokens?+
They are consumption units included in your plan to use Nebula's artificial intelligence features. The amount available depends on the contracted plan.
Do I have support after activation?+
Yes. Once your service is active, you can continue using the available support channels to receive help whenever you need it.
How is my plan billed?+
You can choose monthly or annual payment. With the monthly plan you pay each month; with the annual one you make a single upfront payment for 12 months of service.
Does the price include VAT?+
Nebula services that qualify as cloud computing are excluded from VAT in Colombia. Therefore, the value shown corresponds to the final price of the plan.
How long does it take for my plan to be activated?+
Your service will be available in a maximum of 48 business hours in Colombia after the contract is confirmed.
Can I cancel if I no longer need the service?+
Yes. There is no minimum commitment. You only need to request cancellation through the enabled channels at least 8 days before your billing date.
Do I receive onboarding assistance during the initial configuration?+
Yes. We accompany you during the initial setup, and you will have support from the very beginning. Afterwards, you can manage your platform directly.
What happens if I choose annual payment?+
You receive 12 months of service with the savings indicated in the plan. The annual value is billed upfront in a single payment.
What are Nebula AI Tokens?+
They are units included in your plan to use Nebula's artificial intelligence features. Consumption depends on the feature used.