All your channels. One inbox.
Centralize calls, WhatsApp, chat, and social media to manage every conversation from one place.
Communicate better. Respond faster. Grow without the complexity.
Centralize calls, WhatsApp, and AI agents. AI resolves requests, your team follows up, and Nebula guides your launch. After that, you stay in control.
AI-powered service, 24/7
All your channels. One inbox.
For teams of any size
Companies of all sizes already trust Nebula
+15years
accompanying companies
+10million
calls processed in 2025
+60%
faster response rate*
+50%
more productivity*
“We unified our customer service, organized our team, and centralized our phone sales, with all calls recorded for greater control.”
AKI-ASSIST S.A.S
Financial services and insurance
“We migrated our telephony to the cloud, eliminated our own infrastructure, and freed up resources to focus on the mall's operation.”
CENTRO MAYOR
Commerce
“We went from saturated lines to answering 100% of requests, with a bot that organizes every interaction before it reaches the team.”
SANAMEDIC IPS
Healthcare
Turn an operational challenge into the right solution
Nebula helps you identify which tool best answers your operation's most urgent need.
Do you need more control over every call?
Record your calls and keep evidence of every conversation.- Identify the tone and sentiment of each call with AI.
- Avoid missing calls and opportunities when no one can answer.
- Know how many calls you answer, miss, and make.
- Organize extensions, schedules, and routing rules.
- Answer from anywhere without depending on physical infrastructure.
Voice centralizes your telephony, records every interaction, analyzes sentiment, and keeps you in control from anywhere.
Do you need to scale your support without losing control?
Centralize calls, WhatsApp, chat, and social media in one inbox.- Automate entire processes with voice and chat AI agents.
- Supercharge every interaction with AI assistance, whether handled by one person or a whole team.
- Support customers in different languages with simultaneous chat translation.
- Distribute conversations automatically based on your rules, regardless of team size.
- Gain insights to understand how fast and well you are serving customers.
One connects all your channels, automates with AI, and empowers your team—whether one or a hundred—to serve better in any language with total visibility.
Expand your operation with Nebula AI
Automate customer service, understand every conversation, and expand your operation’s capacity with AI built into Nebula.
AI Voice & Chat Agents
They converse, assist, and resolve via voice and chat, 24/7. Automate up to 100% of AI-eligible interactions and scale your service without increasing operational load.
Faster responses
Agent Copilot
Real-time suggestions and response generation to reduce handling time.
Transcription, Summary & Topics
Convert voice to text, summarize every interaction, and automatically identify the main topics.
Conversational Intelligence
Analyze customer sentiment, adherence to scripts, and agent performance automatically.
AI automates the repetitive and empowers what requires human judgment. We configure and train your AI during implementation. Then, you can adjust scripts, flows, and rules as your operation evolves.
Explore Nebula AIEverything you need to serve customers, in one place
No matter how many channels you use or how many people serve customers, centralize your operation, measure what is happening, and stay in control.
Clear insight into how you serve customers
Measure calls, chats, response times, and results to make decisions based on information, not assumptions.
Less manual work, more capacity with AI
Automate processes, get assistance in every interaction, summarize conversations, translate chats, and transcribe calls.
We guide you at the start. You stay in control after.
We define, configure, and launch the solution with you. Once it is live, you can manage and adjust your setup independently.
Built for your industry, at any size you have today
Every industry has distinct challenges. Nebula helps you solve the ones that most impact your operation and customer experience.
Respond to every guest, even when your team is away
Centralize reservations and customer service, and use AI to answer common questions like check-in times or availability 24/7 in the guest's language.
- Automated Reservations
- Multi-language Support
- WhatsApp Integration
Nebula Method
The Nebula Method
We understand your operation
From understanding your operation to building a solution that evolves with you.
01
We understand your operation
Assessment
We analyze channels, flows, volume, and contact points to identify what to centralize, automate, or enhance with AI.
02
We build the solution with you
Design & Implementation
We configure PBX, omnichannel routing, bots, AI, automations, and integrations according to detected needs.
03
You take control
Assisted Autonomy
We train your team to manage and evolve the operation. Nebula remains available whenever you need support or optimization.
Frequently Asked Questions
Everything you need to know to start and operate with Nebula.
Nebula adapts to your operation. You can start with what you need today and expand channels, users, automation, and AI as your company grows.
We assist you with the initial setup and training. Afterwards, you can autonomously manage rules, flows, automations, and AI agents, counting on our support whenever you need it.
Yes. We can manage the porting of your numbers when the carrier and service conditions allow it. During implementation, we review alternatives with you to maintain your operation's continuity.
No. Our services do not require a minimum commitment, so you can adjust or cancel your service according to your plan's conditions.
It depends on the needs and complexity of your operation. First, we analyze your channels, flows, automations, and integrations, and based on that Assessment, we define the scope and implementation plan with you.
Not necessarily. Nebula works in the cloud and allows you to operate from computers, browsers, and compatible devices. You can also integrate IP phones or other equipment when your operation requires it.
Yes. Nebula has an API and integrations that allow you to connect it with other tools in your company. During the Assessment, we review your current systems and define the best way to integrate them. You can also operate directly from Nebula without external tools.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.
