Nebula AI Agents
AI Agents tailored to your operation
Start with pre-configured templates, add your business knowledge and set up how agents should respond. Agents can work autonomously and escalate to your human team whenever necessary.
SIMPLE CONFIGURATION
Easily configure and prepare AI Agents for your operation
1
Choose a template
Start with a pre-configured agent tailored to your goal (support, sales, reception, or scheduling).
2
Train and contextualize
Add knowledge, instructions, and context from your human agents' real-world operation.
3
Define autonomy & escalation
Set the actions it can perform and define exactly when it should hand over to a person.
Agent Setup Studio
Illustrative view1. Pre-configured TemplateSelected ✓
🎧
Customer Support Template
Pre-configured for guidance, status lookups & FAQ
2. Business Knowledge Base2 Sources active
📄Product_Catalog.pdf
🔗Support_FAQs_v2
3. Autonomy & Escalation RulesConfigured
Escalate when: Complex Case / VIP User↳ Human Agent
Passes conversation summary + customer intent automatically
OPERATIONAL CONTROL
Autonomy with human backup
Every interaction follows a clear, reliable path: the AI Agent resolves requests within its configured boundaries or seamlessly transfers to your team with full context.
Direct handling
⚡
Autonomous resolution
The agent handles frequent questions, status inquiries, or standard workflows from start to finish.
1Customer initiates an interaction via WhatsApp or phone call.
2The AI Agent queries the verified knowledge base and executes allowed actions.
3Resolves the request and logs the interaction without requiring human intervention.
Safety & oversight
👥
Escalation to a human agent
When a customer asks for a person or a case exceeds autonomy rules, it transitions seamlessly.
1A complex inquiry, exception, or direct agent request is detected.
2The AI Agent compiles a structured summary with gathered customer details.
3Transfers the conversation to the right human agent for seamless continuity.
CHANNELS AND CAMPAIGNS
Use AI Agents across your communication channels
Nebula campaigns can be inbound or outbound, using voice or WhatsApp. An AI Agent’s availability and behavior depend on the channel and each campaign’s configuration.
Inbound & outbound calls
Voice
A voice AI Agent interacts during calls according to the configured process.
Telephony CampaignInbound / Outbound
✆
Voice Agent in live callDirect messaging
A WhatsApp AI Agent handles messaging conversations according to the configured process.
WhatsApp CampaignDirect Messaging
💬
Automated conversation flowUSE CASES
An AI Agent for each goal
AI Agents can be configured for different purposes within the processes, information and actions enabled for each use case.
Initial routing
Reception
Identify the reason for contact and direct the interaction.
Example: Requests customer ID, checks account status, and routes to the appropriate queue.
Lead qualification
Sales
Gather initial information and help move the sales process forward.
Example: Qualifies product interest, gathers contact details, and books a call with a specialist.
Guided assistance
Support
Respond using configured knowledge and escalate when appropriate.
Example: Solves common FAQ inquiries and escalates to a human agent with full interaction history.
Appointment management
Scheduling
Assist with appointments using the actions enabled for that process.
Example: Checks live calendar availability, reserves the slot, and sends a WhatsApp confirmation.
Presenting these as configuration examples. Integrations and actions are enabled based on each operation's requirements and permissions.
Design customer service around your operation
Let’s discuss the channels, processes and goals you want to cover with AI Agents.
Will your team continue handling conversations directly? Explore Copilot
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.
