Nebula AI Copilot
Give your team more context for every conversation
Copilot supports your agents while they work and helps your team review what is happening across the operation. It brings real-time translation, writing assistance, summaries, suggestions and interaction analysis into the tools your team uses.
DURING THE INTERACTION
Useful assistance while your agent is working
Summaries that help agents catch up
Review a summary of the interaction to understand what the customer explained, what has been done and what still needs follow-up.
Suggestions for responding
Get suggestions based on the conversation and the information available to your operation. The agent reviews them and decides what to send.
Real-time translation
Support customers across languages with real-time translation of calls and chats.
Writing assistance
Get help drafting, summarizing, expanding, formalizing or improving text as needed.
Knowledge from your operation
Add operational documents and guides to provide context for AI suggestions in configured campaigns.
AFTER THE INTERACTION
Turn conversations into information you can use
Copilot helps your team review individual calls and WhatsApp conversations, as well as analyze groups of interactions.
Voice
Calls
Access a call’s transcript and summary, review detected topics and explore details of the interaction.
MessagingWhatsApp
Review handled conversations and identify topics and signals that need attention.
Supervision
Operational analysis
Bring results together to identify frequent reasons for contact, channel distribution, potential risks and recommendations for improvement.
i
AI-generated results support operational review and should be considered in context. Some analysis features are marked as beta in the product.
WORKFLOW EXAMPLE
From one conversation to an operational view
1
An agent reviews the summary and suggestions while handling a WhatsApp chat.
2
When reviewing a call, the team can consult its transcript, summary and detected topics.
3
Supervisors analyze multiple interactions to spot recurring issues and prioritize improvements.
Help your team work with more information
See how Copilot can support your agents’ daily work and help you review customer interactions.
Looking for AI that handles interactions directly? Explore AI Agents
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.
