Automatic transcription
Convert your recorded calls into searchable text to review conversations, find information and document interactions.
Your business telephony in the cloud, now with operational intelligence
Handle, record and manage calls from a flexible platform. Nebula Voice lets you manage extensions, schedules, rules and reports while using AI to transcribe, summarize and analyze conversations.
Business telephony with operational intelligence
Nebula Voice brings your business calls together in the cloud and turns authorized conversations into useful information for sales, support, quality and follow-up.
Extensions
Start with the number of extensions defined in your plan and expand capacity as your business grows.
Copilot and conversation intelligence
Transcribe calls, generate summaries, identify topics and analyze sentiment signals to simplify follow-up and quality control.
Recording
Keep evidence of conversations according to the configured permissions and contracted retention period.
Outbound calls
Make domestic or international calls using your available balance and current telephony rates for each destination.
Local and international numbers
Activate local or virtual numbers in available countries to make it easier for customers to reach you.
Nebula Hub
Make and receive calls from the browser, review history and use communication tools for on-site, remote or hybrid teams.
Integrations
Connect Voice with CRMs and business applications through available integrations and APIs.
Devices
Use IP phones, a browser, computer or compatible devices according to your contracted configuration.
Support
Receive assistance to configure, operate and expand your service according to your contracted support level.
Turn calls into information forbetter decisions
Nebula Voice can process recorded calls to make them easier to review, identify relevant signals and support follow-up, supervision and quality processes.
Smart summary
Generate a synthesis of the conversation with the contact reason, discussed topics, agreements and identified next steps.
Sentiment analysis
Identify positive, neutral or negative signals and locate calls that may require review, follow-up or quality control.
Voice AI features use Nebula AI Tokens. Some plans may include a monthly credit; additional tokens are available through a commercial proposal. Telephony minutes and charges are billed separately.
WHAT CAN YOU DO WITH
Everything you need to operate your business telephony
Telephony administration
- Extensions by user, area or location.
- Business hours.
- Permissions by extension.
- Call rules.
- Forwarding and follow-up.
Incoming service
- IVR / virtual receptionist.
- Ring groups.
- Call channels.
- Custom audios.
- Out-of-hours messages.
Control and quality
- Call recording.
- Retention according to the contracted plan.
- Real-time monitoring.
- Likert surveys.
- Download and audio query.
Copilot and conversation intelligence
- Transcription.
- Summary.
- Sentiment.
- Topics and commitments.
- Next steps and follow-up.
Make and receive calls from the browser without complex installations. Nebula Hub lets your users work from the office, home or any location with a suitable connection.
- Installation-free calls.
- Dialing assistant.
- Phone directory.
- Conferences.
- Call notes.
- Forwarding and follow-up.
- Voicemail.
Available according to the contracted Nebula Voice plan and configuration.
This is how VOICE works in your daily life
Cloud switchboard for your company
Migrate your PBX to the cloud and manage extensions, areas, schedules and rules from a single panel.
- Extensions by team and office.
- Schedules, permissions and rules.
- IVR and ring groups.
- Call recording.
Telephone sales and follow-up
Keep history, recordings, transcripts and summaries to make sales follow-up easier.
- History by extension.
- Call recording.
- Automatic transcription.
- Summary of agreements and next steps.
- Conversation sentiment.
Support and customer service
Review calls, identify dissatisfaction signals and consult information to strengthen quality control.
- Call review.
- Conformity detection.
- Follow-up of critical cases.
- Likert-type surveys.
- Operational reports.
Remote or hybrid operation
Enable your team to handle calls from different locations with centralized management and control.
- Browser or app calls.
- Control by roles and extensions.
- Security rules.
- Administration from the cloud.
FROM CALL TO USEFUL DATA IN FEW STEPS
1. Attend or make the call:
Your team uses Nebula Voice from HUB, IP phone or compatible device.
2. The call becomes available
Nebula records the conversation according to recording settings, permissions and applicable conditions.
3. Copilot processes the conversation
The call can be transcribed, summarized and analyzed according to enabled features and available balance.
4. Review and follow up
Review audio, transcription, summaries and identified signals to support sales, service, supervision or quality.
Why businesses choose
Nebula Voice combines cloud business telephony, searchable information, operational control and support in one scalable solution.
Cloud business communication
Manage calls, extensions and rules from a centralized platform.
Searchable information
Turn authorized calls into transcripts, summaries and sentiment signals.
Control and quality
Use recordings, monitoring and reports to support supervision.
Remote or hybrid work
Handle calls from the browser or compatible devices.
Scalability
Expand extensions and capabilities as your business grows.
Integrations
Connect CRM and business applications through available APIs.
Support
Receive assistance according to your contracted support level.
frequently asked questions
What is Nebula Voice?+
It is Nebula's cloud business telephony solution for managing extensions, calls, IVR, recordings, reports and integrations.
What AI features does Voice offer?+
Voice can enable transcription, summaries, sentiment analysis, topic identification and other Copilot capabilities according to the plan and configuration.
Does Voice include autonomous AI agents?+
No. Voice and chat AI agents are configured in Nebula One. Voice uses artificial intelligence to process and analyze calls.
Is AI included in every plan?+
Some plans may include a monthly Nebula AI Token credit. Availability and usage depend on the plan and enabled features.
Is AI unlimited?+
No. Processing is deducted from the Nebula AI Token balance.
Are telephony minutes included in tokens?+
No. Tokens cover artificial intelligence processing. Minutes, destinations and other telephony charges are billed separately.
Do tokens roll over?+
Monthly credits and purchased tokens may have different conditions. Review the applicable terms in your plan or commercial proposal.
Can I keep my number?+
It depends on technical availability, country, operator and applicable portability conditions.
How long are recordings retained?+
Retention depends on the current contracted plan and any additional retention configuration.
Can I integrate Voice with my CRM?+
Yes. Voice can integrate with CRMs and business applications through available integrations or APIs.
Don't know where to start?
We help you identify the ideal plan for your company or enterprise
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