Automatic transcription
Convert every call into text to search, consult, and review easily.
Nebula Voice
Your telephony, in the cloud and smarter
Answer, record, and manage your calls in one place. With AI that automatically transcribes, summarizes, and analyzes every conversation.
Active Calls
12 / 12100% OK
Copilot AI Transcribing
“...we migrated telephony to the cloud and freed up internal resources.”
Sentiment: Positive98% Accuracy
Voice Quality
4.8/ 5.0 MOS
Excellent HD Audio (G.722)
Business telephony with operational intelligence
Nebula Voice centralizes your calls in the cloud and turns every authorized conversation into useful information to understand, improve, and follow up on your operation.
Grow at your own pace
Start with the extensions you need today and add more as your operation changes.
Understand every conversation with AI
Automatically transcribe, summarize, and analyze your calls to get more context from each interaction. Learn about Nebula AI →
Every call is recorded
Record your conversations and consult them when you need to follow up, validate a process, or preserve evidence.
Call wherever you need
Make domestic and international calls according to the needs of your operation.
Get local in other markets
Activate numbers from different countries to make it easier for your customers to contact you.
Your phone is also in the browser
Make and receive calls from Nebula Hub, without relying on a physical phone.
Connect your telephony with other tools
Integrate Voice with your CRM and other applications using APIs and integrations.
Answer from wherever you are
Use an IP phone, computer, or cell phone depending on how your team operates.
Support when you need it
We help you configure, operate, and evolve your service, while you maintain control of your platform.
Every call, converted into useful info
Nebula AI processes your authorized calls so you can understand what's important without having to listen to them in full.
Nebula Voice CopilotLIVE
Incoming call
+57 300 *** 4567
Duration
02:45
C
“Hello, I'm calling to ask if I can migrate our 10 existing extensions and set up a custom automated menu.”
“Hello! Absolutely, with Nebula Voice you can port your numbers and build an interactive IVR in minutes.”
A
Copilot Real-time Analysis
ReasonPorting & IVR Setup
Sentiment98% Positive
Smart summary
Identify the contact reason, agreements, and next steps without listening to the call again.
Sentiment analysis
Detect sentiment changes and identify conversations that may require review or follow-up.
These features consume Nebula AI Tokens according to your plan conditions. Learn how AI works in Nebula →
What can you do with
Everything you need to operate your business telephony
Telephony administration
- Extensions by user, area or location.
- Business hours.
- Permissions by extension.
- Call rules.
- Forwarding and follow-up.
Incoming service
- IVR / virtual receptionist.
- Ring groups.
- Call channels.
- Custom audios.
- Out-of-hours messages.
Control and quality
- Call recording.
- Retention according to the contracted plan.
- Real-time monitoring.
- Likert surveys.
- Download and audio query.
Copilot and conversation intelligence
- Transcription.
- Summary.
- Sentiment.
- Topics and commitments.
- Next steps and follow-up.
Your telephony, directly in the browser
Nebula Hub is the Voice module to make and receive calls from the browser, with the tools you need to manage each conversation from one place. It is included in all Nebula Voice plans.
Everything you can do from Hub
Calls from the browser
Make and receive calls without installing additional applications.
Dialing assistant
Load a contact list—for example from Excel—with their info and call directly from there, without copying and pasting numbers.
Phone directory
Query your contacts directly from Hub through integration with Google Contacts. Requires a Google account.
Call notes
Log information during each conversation and consult it when you communicate with that contact again.
Video conferences
Start video meetings directly from the platform.
Forwarding and follow-up
Define how and where you want to receive your calls when you are not available at your main extension.
Voicemail
Receive and consult messages when a call cannot be answered.
Nebula Hub is included in all Nebula Voice plans.
This is how Voice is used day-to-day
Centralize your telephony, make the most of every conversation, and operate from wherever you need.
Centralize and control
Manage extensions, hours, IVR, permissions, and recordings from one single place.
Turn calls into information
Access history, recordings, transcripts, summaries, and sentiment to follow up better.
Connect Voice with your operation
Integrate your telephony with CRM, apps, and internal processes using APIs and integrations.
Answer from anywhere
Use your browser, IP phone, computer, or cell phone and maintain the same control over your operation.
From call to useful data, in 4 steps
How Voice converts each conversation into information you can consult and leverage.
1
Make or receive the call
From Hub, IP phone, or compatible device.
2
The conversation is saved
Ready to consult when you need it.
3
AI processes it
Transcribe, summarize, and analyze automatically.
4
Get useful information
Access audio, transcript, summary, and insights for follow-up.
Why businesses choose Voice
Cloud telephony, useful information, and support in a platform that grows with you.
Cloud business telephony
Manage calls, extensions, schedules, and rules from a single place.
Turn calls into information
Access transcripts, summaries, and sentiment analysis to better understand each conversation.
More control over your operation
Use recordings, monitoring, and reports to review, measure, and track your calls.
Work from anywhere
Answer from the browser, IP phone, computer, or any compatible device.
Grow without changing platforms
Expand extensions, numbers, and capabilities as your operation evolves.
Connect Voice with your tools
Integrate your CRM and other apps through available APIs and integrations.
Frequently asked questions about Nebula Voice
What is Nebula Voice?+
Cloud business telephony to make and receive calls, manage extensions, record conversations, and consult operational information from a single platform.
Can I keep my phone number?+
Yes. We review porting and available alternatives with you to maintain your operational continuity.
Do I need to buy special phones or equipment?+
Not necessarily. You can answer calls from Nebula Hub in the browser, IP phones, or compatible devices.
Can I use Voice from different locations or work remotely?+
Yes. Extensions and call handling rules are managed from the cloud and can be used from different locations.
Can calls be recorded?+
Yes. Voice allows you to record conversations and access them later for follow-up, control, and traceability.
Can I integrate Voice with my CRM or other tools?+
Yes. Voice has APIs and integrations to connect with other applications depending on the capabilities of each system.
What can AI do with my calls?+
It can transcribe, summarize, and analyze the sentiment of conversations to facilitate access and follow-up.
How is AI usage billed?+
AI features consume Nebula AI Tokens according to the terms of your plan. Phone minutes are managed separately.
Can I expand extensions or numbers later?+
Yes. You can expand Voice capacity as your operational needs change.
Does Nebula help me with the initial setup?+
Yes. We analyze your operation, configure the solution, and train your team so that they can manage it autonomously afterwards.
Not sure which plan is for you?
Tell us how your team operates today and we'll help you find the right setup — no matter your company's size.
