Initial service
Handle inquiries by voice, WhatsApp or chat and transfer them to reservations, reception or customer care when needed.
Support guests before, during and after their stay
Bring calls, WhatsApp and chat together, coordinate service across reservations, reception and customer care, and combine automation with human assistance.
The challenge of hospitality and travel service
Guests expect continuity and timely answers throughout their journey.
Questions, confirmations and changes arrive through different channels, often outside regular hours. Without a coordinated operation, context is lost and cases requiring personal attention are harder to escalate.
Common challenges
- Repetitive inquiries outside regular hours.
- Disconnected channels and teams.
- Confirmations, changes and cancellations without traceability.
- Opportunities affected by delayed responses.
- Limited quality supervision.
- Complex cases without a clear escalation path.
The Nebula ecosystem for hotels and tourism
Combine business telephony, omnichannel operations and artificial intelligence according to your processes.
Nebula Voice
Business cloud telephony. Extensions, IVR, recording, reports, transcription and Copilot for human agents. Autonomous AI agents are not a Voice feature.
Nebula One
Omnichannel operations. Voice, WhatsApp, chat, campaigns, human service and voice or chat AI agents with escalation rules.
Nebula AI
Cross-functional intelligence. Copilot, transcription, summaries, sentiment, topic identification, conversation intelligence and automation enabled through the corresponding solution.
Benefits for hotels and tourism
Greater continuity, coordination and visibility throughout service.
Organized service
Centralize channels and distribute conversations to the right teams.
Context continuity
Retain history to support follow-up before, during and after the stay.
Controlled automation
Automate inquiries and confirmations within defined rules.
Human escalation
Transfer complex cases to the responsible team with available context.
Supervision
Review conversations, service times and sentiment signals to guide quality.
Flexible operations
Expand channels, teams and capabilities according to season and demand.
Use cases for Hotels and tourism
Reservations
Check availability or record requests when an enabled integration exists.
Confirmations
Manage confirmations, reminders, changes or cancellations according to configured rules.
Guest information
Answer questions about schedules, services, location and policies using approved sources.
Experience
Run surveys and use sentiment analysis to guide the review of negative experiences.
Team assistance
Copilot supports staff with context, writing, transcription and summaries.
Hospitality use case
How GH Suites centralized reservation service and modernized the guest experience.
GH Suites
What was implemented
Nebula One to centralize reservation service, voice AI agents configured through Nebula One and Nebula AI for initial service, and WebCall as a cloud intercom solution.
Objective
Unify reservation lines, extend service availability and modernize guest communications.
GH Suites centralized its reservation lines, introduced AI-powered initial service and modernized its intercom system with WebCall to provide a more organized and continuous experience.
Results
- Reservation lines centralized in one operation.
- Initial service available 24 hours a day through AI agents.
- Intercom modernization with WebCall.
- Greater control and traceability across calls and reservation requests.
- Reservation service for Peru and Argentina through local numbers.
- Greater agility in managing reservation requests.
The Nebula Method
A proven framework to transform your customer experience.
Assessment
01We analyze your operation
Our experts audit your current communication flows to design a customized architecture.
Assisted GoLive
02Seamless migration
We configure your PBX and omnichannel routing rules. 48h activation with no downtime.
We Got You
03Continuous support & AI training
24/7 technical support and continuous optimization of your AI agents for maximum performance.
Don't know where to start?
We help you identify the ideal plan for your company or enterprise
Ready to transform your communication?
Join hundreds of companies that already use Nebula to scale their customer experience and sales.