Customer service
Centralize requests, assign owners and preserve the history of every interaction.
Professional communications for service companies that need control and traceability
Bring calls, WhatsApp and digital channels together in one platform. Organize customer service, record every interaction and improve follow-up with supervision and artificial intelligence.
What complicates operations in service companies
Your reputation also depends on how every conversation is handled.
When calls, messages and requests are managed in separate tools, teams can lose context, response times may increase and follow-up becomes more difficult.
Common operational challenges
- Requests spread across multiple channels.
- Calls and messages without follow-up.
- Variable response times.
- Difficulty assigning owners.
- No customer interaction history.
- Limited performance visibility.
- Teams working from different locations.
- Information disconnected from the CRM.
- Repetitive processes handled manually.
The Nebula ecosystem for service companies
Combine telephony, omnichannel service and artificial intelligence according to your company's channels, teams and processes.
Nebula Voice
Business telephony. Manage extensions, IVR, schedules, rules, recordings and reports from a cloud telephony solution.
- Extensions by team or location.
- IVR and service rules.
- Recording and history.
- Call reports.
- Numbers according to coverage.
- Nebula Hub.
Nebula One
Omnichannel service. Bring calls, WhatsApp, chat, campaigns, agents, forms, supervision and reports together in one operation.
- Omnichannel inbox.
- Inbound and outbound campaigns.
- Team-based distribution.
- Agents and supervisors.
- Forms and history.
- Transfers, metrics and reports.
Nebula AI
Artificial intelligence. Assist human agents, analyze conversations and automate processes through AI capabilities enabled in Voice and One.
- Copilot for writing, translation, context, transcription and summaries.
- Conversation intelligence for sentiment, reasons, topics, commitments and follow-up signals.
- AI agents handle voice or chat processes within Nebula One and escalate when necessary.
Key benefits for service companies
More organization, traceability and capacity to serve customers.
Centralized communication
Calls and digital channels available through an organized operation.
Traceability
History, recordings, forms and records that make follow-up easier.
Supervision and metrics
Information by agent, campaign, channel or period to support operational decisions.
Remote or hybrid operations
Teams connected from different locations with centralized administration.
Controlled automation
Configurable AI agents and workflows for repetitive processes, with escalation criteria.
Scalability
Expand users, channels and capabilities as your business needs evolve.
Integrations
Connect communications with CRMs, internal systems and applications through available integrations or APIs.
Use cases for service companies
Sales and follow-up
Record calls and conversations, generate summaries and make opportunity follow-up easier.
Support
Distribute cases among teams, consult information and escalate requests requiring specialized service.
Appointments and confirmations
Manage requests, confirmations and reminders through human agents or AI agents configured in One.
Multi-site operations
Connect teams and departments from different locations with centralized administration.
Quality and supervision
Review recordings, reports, service times and sentiment signals to guide quality reviews.
Business use case
How Nebula connects and organizes communications for a company operating across multiple cities
Tuercas y Tornillos
Integrated Nebula Voice and Nebula One across six cities.
“With Nebula, we unified voice, WhatsApp and chat on a single platform. Our teams can now operate from any city without losing visibility or control.”
Laura Gómez
Customer Experience Director
Results
- Centralized sales management across all six cities.
- Voice, WhatsApp and chat integrated into a single platform.
- Greater visibility into operations and team performance.
- Real-time administration and supervision.
- A single provider and one consolidated invoice for communication services.
- A reported 32% increase in operational productivity.
- Customer satisfaction reported at 91%.
Results reported by the customer based on its internal measurements. Impact may vary depending on the operation, configuration and period evaluated.
Frequently asked questions
What solution does a service company need?
It depends on its channels, teams and processes. Voice organizes telephony, One centralizes omnichannel service and Nebula AI adds assistance, analysis and automation.
Can I centralize calls and WhatsApp?
Yes. Nebula One can manage telephony and WhatsApp within an omnichannel operation according to the contracted plan.
Can I keep my numbers?
It depends on the country, operator, technical availability and portability conditions.
Can I integrate Nebula with my CRM?
Yes. Nebula can integrate with CRMs and business applications through available integrations or APIs.
Does Nebula include AI agents?
Voice and chat AI agents can be enabled within Nebula One according to the contracted configuration.
Is artificial intelligence unlimited?
No. Usage is managed through Nebula AI Tokens.
Are Meta and telephony charges included in tokens?
No. Tokens cover artificial intelligence processing. Meta, BSP and telephony are billed separately when applicable.
Sectors in which we already operate
Marketing Companies,
MARKET STUDIES,
GENERAL SERVICES,
Non-face-to-face sales,
ENTERTAINMENT,
Logistics Operators,
CONSTRUCTORS,
pollsters,
LAWYERS,
education.
Financial,
BANKS,
insurance,
Technical Support,
YOU,
Veterinarian, Engineering.
Engineering.
The Nebula Method
A proven framework to transform your customer experience.
Assessment
01We analyze your operation
Our experts audit your current communication flows to design a customized architecture.
Assisted GoLive
02Seamless migration
We configure your PBX and omnichannel routing rules. 48h activation with no downtime.
We Got You
03Continuous support & AI training
24/7 technical support and continuous optimization of your AI agents for maximum performance.
Don't know where to start?
We help you identify the ideal plan for your company or enterprise
Ready to transform your communication?
Join hundreds of companies that already use Nebula to scale their customer experience and sales.