Record every call. Understand what is happening.
Centralize your recordings and leverage artificial intelligence to analyze sentiment, identify key signals, and gain context across every interaction.
“Thank you so much for clarifying the setup steps so quickly. Everything is working perfectly now.”
From a recording to actionable insight
Listen
Quickly access recorded calls and find the exact interaction you need.
Understand
Use sentiment analysis and AI capabilities to detect signals within conversations.
Act
Use that insight for supervision, QA, coaching, and operational follow-up.
Every call can become insight for your operation
- 01
Record
Define which lines, extensions, queues, or teams should record their calls.
Paso 01 - 02
Centralize
Conversations remain organized in Nebula alongside all associated call metadata.
Paso 02 - 03
Analyze
Artificial intelligence processes interactions to detect signals such as conversation sentiment.
Paso 03 - 04
Review & Improve
Filter, listen, and leverage insights for quality assurance, coaching, and strategic decisions.
Paso 04
Find the call you need, right when you need it
Centralize operational recordings and search every interaction using comprehensive call metadata.
Automatic Recording
Capture inbound and outbound calls according to your operational configuration.
Search & Filters
Find conversations by date, agent, extension, phone number, or custom criteria.
Built-in Playback
Listen to recordings directly inside the web platform without external tools.
Secure Download
Export audio files whenever your role permissions and policy allow.
Role-Based Access
Granularly manage who can listen, search, export, or manage recordings.
Full Traceability
Keep complete operational logs tied to each call for auditing and compliance.
Don't just listen to calls. Understand the conversation dynamic.
Sentiment analysis uses artificial intelligence to identify positive, neutral, or negative signals within interactions, helping you prioritize conversations that require immediate review.
Identify Sentiment Signals
Classify interactions based on conversational cues detected during the call.
Find Calls for Review
Quickly pinpoint conversations with potential negative signals or sensitive issues.
Empower Supervisors
Provide quality leads and supervisors with rich context before listening to full audio.
Analyze Trends
Track sentiment patterns across teams and timeframes when the feature is enabled.
Sentiment analysis is an AI-generated signal designed to support human review, not an absolute conclusion about an individual's intent or emotion.
Find the conversations that deserve attention
Dissatisfied Customers
Identify calls with negative signals for prompt escalation, callback, and resolution.
Great Experiences
Locate positive interactions that serve as best-practice references for team coaching.
Operational Shifts
Detect sentiment variations across different shifts, products, or operational periods.
Targeted QA
Combine metadata, audio, and sentiment filters to focus supervision where it matters most.
Turn conversations into continuous operational improvement
- Customer Service
Contact Center
Prioritize calls for review, monitor service standards, and flag critical issues fast.
- Commercial
Sales Teams
Review customer objections, satisfaction signals, and coaching opportunities in deal closing.
- Healthcare
Healthcare & Services
Maintain patient interaction traceability and easily locate consultations needing follow-up.
- Hospitality
Hotels & Hospitality
Review guest reservation and concierge calls to detect friction points and elevate guest delight.
Your recordings, with protected access and audit trails
Define exactly who can access conversations while keeping complete interaction logs available for audits and compliance.
Frequently Asked Questions about Call Recording
Can calls be recorded automatically?
Yes. Recording can be configured across specific lines, extensions, queues, or operational workflows.
How do I find a specific recording?
You can use search filters by date, agent, extension, phone number, and metadata to locate the conversation in seconds.
How long are recordings retained?
Retention depends on your contracted plan and specific service terms.
What is sentiment analysis?
It is an artificial intelligence capability that detects positive, neutral, or negative signals within a call to provide valuable context for analysis.
Is sentiment analysis always 100% accurate?
No. It is an AI-generated signal designed to assist and accelerate human review, rather than serve as an absolute judgment.
Can I search specifically for negative calls?
Yes, when enabled, sentiment classification allows you to filter and prioritize conversations flagged with potential negative cues.
Who has access to the recordings?
Access is strictly governed by the roles and permissions configured within the Nebula platform.
Turn your calls into insights for continuous improvement
Record, search, and analyze your team's conversations to gain deeper operational context on every call.