Record every call. Protect your business and improve your service.
With Nebula Call Recording, securely record conversations, review service quality, and resolve complaints with evidence in seconds
Measurable quality
Evaluate real conversations, detect opportunities and improve scripts and closings.
Faster training
Use calls as examples to train and accelerate the onboarding of new agents.
Evidence against claims
Resolve disputes with support. Reduces time and friction with clients.
Monitoring and compliance
Maintain traceability and internal standards with controlled access to recordings.
How it works
1
Configure what you want to record (extensions, campaign lines, area or team).
2
Calls will be automatically recorded in Nebula.
3
Search and play recordings by date, agent, extension, number or campaign.
4
Use recordings for quality, training and case resolution.
Key features
- •Automatic recording of incoming and outgoing calls.
- •Centralization of recordings on a single platform (order and traceability).
- •Search and filter by agent, queue, extension, number and date range.
- •Playback from the platform (without manual processes).
- •Access management by roles (supervisor/administrator).
- •Organized history for auditing and tracking.
- •Automatic notification to the user at startup ("Your call will be recorded for quality purposes...").
- •Individual or massive download.
- •Recording retention up to 2 years.
Use cases for call recording
Contact Center
Improve quality control and monitoring with centralized recordings and quick search by agent or queue.
Sales
Optimize pitch, objections and closings by reviewing real calls with automatic recording and permission access.
Health/Services
Ensures traceability and support with automatic recording and notification to the user at the start of the call
Hotels / Tourism
Avoid confusion in reservations and improve the experience with centralized recordings and immediate consultation.
frequently asked questions
Are the recordings done automatically?+
Yes. You can define which lines or queues are recorded and it remains active without manual tasks.
Can you automatically notify that the call will be recorded?+
Yes. Nebula allows you to include an automatic message at the beginning to inform the user that the call will be recorded for quality and/or service purposes.
Are the recordings centralized?+
Yes. They are centralized on the platform, which facilitates control, auditing, traceability and quick search.
Can I search for a specific call?+
Yes. Filter by date, agent, number or other criteria according to your settings.
Who can access the recordings?+
It is managed by roles and permissions so that only authorized personnel access the audios.
The Nebula Method
A proven framework to transform your customer experience.
Assessment
01We analyze your operation
Our experts audit your current communication flows to design a customized architecture.
Assisted GoLive
02Seamless migration
We configure your PBX and omnichannel routing rules. 48h activation with no downtime.
We Got You
03Continuous support & AI training
24/7 technical support and continuous optimization of your AI agents for maximum performance.
Let's talk about how to transform your communication.
Tell us your challenge: sales, support, multi-agent WhatsApp, call center, AI or the process you want to optimize.
Ready to transform your communication?
Join hundreds of companies that already use Nebula to scale their customer experience and sales.