Specialized support for your operation
Training, hands-on technical configuration, and strategic consulting to get the maximum value from the Nebula ecosystem.
The level of support your team needs at each stage
Whether you need to train your team, configure complex flows, or design an enterprise roadmap, our specialists work alongside your operation.
Training
Empower your supervisors and agents to master Nebula with full operational autonomy.
Expert Hands
Direct technical implementation of routing, IVR, queues, integrations, and channel setups.
Expert Consulting
Strategic audit, process diagnosis, and architectural roadmap for continuous operational growth.
Training
Practical training and team enablement
We help your agents, supervisors, and platform administrators acquire the knowledge and best practices needed to operate Nebula autonomously.
Tailored workshops
Hands-on sessions focused on your company's real workflows and daily use cases.
Supervisor & Admin mastery
In-depth training on metrics, monitoring, call recording review, and team management.
Best practices & onboarding
Fast-track onboarding materials to keep operational standards consistent as your team grows.
Expert Hands
Dedicated specialist configuration and deployment
When you know what you need to build or modify, our engineering team directly configures your telephony, omnichannel rules, queues, and standard integrations.
Advanced telephony routing
Setup of multi-level IVRs, hunt groups, time conditions, and fallback behaviors.
Omnichannel channel setup
Configuration of WhatsApp Business API, live chat widgets, and agent skill routing.
Standard system integrations
Connection with supported CRMs, webhooks, and database lookup flows.
Expert Consulting
Strategic diagnosis and operational architecture
We analyze your communication architecture, interaction metrics, and customer journeys to design improvements that boost resolution speed and customer experience.
Operational audit
Deep-dive evaluation of call patterns, queue drop rates, and agent efficiency.
Journey & flow architecture
Redesign of routing trees and self-service interactions to reduce customer friction.
Continuous evolution roadmap
Structured quarterly recommendations to keep your tech stack aligned with business scaling.
When your operation needs AI engineered around your exact process
In addition to standard Nebula AI capabilities, we support specialized projects that require deep customization, proprietary integrations, or dedicated software engineering.
We design artificial intelligence solutions connected with your enterprise processes, data sources, and internal software to solve scenarios that cannot be addressed solely through out-of-the-box configuration.
Specialized AI Agents
We engineer voice and chat agents tailored to specific operational processes, custom business rules, and proprietary organizational knowledge bases.
Integrations & Tools
We connect artificial intelligence with custom APIs, enterprise CRMs, internal databases, knowledge graphs, and backend core systems required to execute the process.
Process Automation
We design multi-step workflows where AI can query information, collect and validate user data, apply deterministic rules, and trigger actions across connected systems.
Bespoke Architecturas
When the initiative requires dedicated infrastructure components, fine-tuned domain models, or architecture beyond standard Nebula limits, we evaluate and engineer a custom solution.
Do you need standard Nebula AI capabilities?
Copilot, AI agents, and conversational intelligence are natively built into the Nebula ecosystem. Advanced AI Projects are exclusively oriented towards initiatives requiring deep customization, custom integrations, or bespoke development.
💡 Advanced AI projects are evaluated, scoped, and quoted independently based on requirements, integration complexity, custom development, and estimated compute consumption.
Tell us about your AI projectWhich service best fits your current stage?
“I want my team to learn how to make the most of Nebula”
→ Training“I know what I need to change, but want a specialist to configure it”
→ Expert Hands“I need to understand what to improve or how to architect the solution”
→ Expert Consulting“I need a specialized AI solution tailored to my specific enterprise process”
→ Advanced AI ProjectElevate your operation with the backing of experts
Let's discuss your organization's goals and define the ideal support model for your team.