Bring calls, WhatsApp, chat, social media, campaigns and reports together in one platform. Serve customers with human agents, autonomous AI agents or hybrid models according to your operation.
From One you can manage channels, campaigns, human agents, AI agents, distribution rules, supervision, reports and integrations from one organized operational environment.
Organize inbound or outbound service by department, service, product, location, customer or business line.
Manage human and autonomous agents, schedules, availability, skills, permissions, statuses and service criteria.
Bring telephony, WhatsApp Business, web chat, Facebook, Instagram and other enabled channels together.
Configure voice and chat AI agents to handle processes, capture information, execute workflows and escalate interactions to people. Traditional bots execute predefined workflows; AI agents can interpret context within configured rules.
You define which processes each type of agent handles and when escalation must occur.
For consultative sales, specialized support, negotiation and cases requiring human judgment or personal service.
For inquiries, validations, reminders and processes that can be completed using defined rules, information and integrations.
AI begins the interaction, collects information and transfers the conversation to a person with the available context.
Nebula One allows you to centralize different service channels so that your team works with greater order, traceability and speed.
Serve your business WhatsApp with multiple agents, history, templates, distribution, transfers and traceability. Meta, BSP, message and template charges are billed separately when applicable.
Manage inbound and outbound call campaigns with forms, rules, recording, supervision and reports. Outbound minutes, destinations and phone numbers are billed through the corresponding telephony services.
Bring web chat and other enabled digital channels into the same operation.
Receive and manage social media conversations from a centralized operation, according to available integrations.
AI agents can operate across enabled voice or chat channels. Nebula AI is a cross-platform capability and does not count as an independent channel.
From Nebula Oper, human agents handle the campaigns configured in One and manage calls, chats, conversation history, forms and transfers through a single workspace. They can also use Copilot for assistance during and after every conversation.
Nebula AI enhances One with autonomous voice and chat agents, Copilot for human agents, sentiment analysis, summaries, translation and conversation intelligence.
Handle calls or digital conversations, capture information, execute processes and escalate to people when necessary.
Supports human agents with writing, translation, context, suggestions, transcription and summaries.
Analyzes calls and chats to identify sentiment, intent, contact reasons, topics and signals requiring follow-up.
Configure information, instructions and rules that can be shared by voice and chat AI agents.
AI agents can execute complete processes through voice or chat within the configured rules, integrations and escalation criteria.
One AI capabilities use Nebula AI Tokens. The same balance can be used across enabled Copilot, conversation analysis and voice or chat AI agent capabilities.
Some services may include an initial credit. Additional tokens are available through a commercial proposal.
Meta, BSP, messaging, template, telephony, destination and phone number charges are billed separately when applicable.
Learn how Nebula AI worksSupervise human agents, AI agents, campaigns, queued interactions, transfers, service times and operational outcomes from one environment.
Visualize agents, campaigns, queued interactions, service times, productivity and results per channel.
Review agent, campaign, channel and interaction behavior to identify improvement opportunities and support operational decisions.
Telephony or WhatsApp
Start with the main channel of your operation: calls or multi-agent WhatsApp.
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Telephony + WhatsApp
Centralize calls and WhatsApp conversations in a single operation.
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Telephony + WhatsApp + Facebook + Instagram
Scale your operation with calls, messaging and social networks.
See plansAI capabilities can be enabled according to the selected plan and configuration. Usage is managed through Nebula AI Tokens.
We help you identify whether your company should start with Telephony, multi-agent WhatsApp, or a more complete omnichannel operation.
No. One Start lets you choose one initial channel: telephony or WhatsApp. One Pro is recommended when both are required.
No. One is an omnichannel service platform for managing channels, campaigns, human agents, AI agents, supervision and reports.
Yes. You can configure human, autonomous or hybrid operations according to the process and enabled capabilities.
No. They can capture information, retrieve approved sources, execute workflows, use integrations and transfer interactions within configured rules.
No. Nebula AI is a cross-platform capability that operates across enabled channels.
No. Usage is managed through Nebula AI Tokens according to the capabilities used.
No. Meta, BSP, message and template charges are billed separately when applicable.
No. Tokens cover AI processing. Minutes, destinations and telephony services are billed separately.
Yes. One can integrate with CRMs, appointment systems, support platforms, databases and custom applications according to the contracted scope.
We help you identify whether your company should start with Telephony, multi-agent WhatsApp, or a more complete omnichannel operation.
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